Terms of service
These terms apply when you use zaytoona.shop or buy from us. Please read them before ordering. Placing an order means you accept them.
1. Who we are
Zaytoona is operated by Gentraser L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates. Contact us on WhatsApp at +971 58 525 0449 or by email at gentraser.llc@gmail.com.
2. Our products
We sell extra virgin olive oil from Tunisia in 5 L tins and 750 ml bottles. We describe and photograph our products as accurately as we can. The label on the product is the reference for ingredients, nutrition, origin and best-before date. Colours on screens may vary slightly.
3. Prices and discounts
Prices are in UAE dirhams (AED). The total shown at checkout, including delivery, is the amount you pay. Quantity discounts are applied automatically in the cart as shown on the product page; only the best applicable discount applies to each product. If a price on the website is clearly wrong because of an error, we will contact you before shipping and you can either confirm the correct price or cancel for a full refund.
4. Orders
After you order you will receive an order confirmation by email. If we cannot fulfil your order (for example, if a product is out of stock), we will tell you promptly and refund you in full to your original payment method. We do not cancel orders for any other reason.
5. Payment
We accept payment online by debit or credit card, Apple Pay, Google Pay and Zaytoona gift cards. Payments are processed securely by Shopify Payments; we never see or store your full card details.
6. Delivery
We deliver within the United Arab Emirates only. Delivery costs 25 AED and is free on orders of 400 AED or more. We deliver the next day after your order is confirmed; occasionally delivery can take up to 2 days, and we will keep you informed of any delay. Please make sure your address and phone number are correct so the courier can reach you. Responsibility for the products passes to you when they are delivered.
7. Returns and refunds
Olive oil is a food product, so we cannot accept returns or exchanges once delivered. You are entitled to a full refund (or a replacement, if you prefer) if your order arrives damaged or leaking, with a broken or missing seal, if you receive the wrong product, or if items are missing. Full details are in our Refund policy.
8. Storage and use
Store olive oil in a cool, dark place, away from heat and direct sunlight, with the cap closed, and use it before the best-before date on the label.
9. Bulk and business orders
Quotations requested through our Bulk Orders page are separate offers. Their prices, delivery and payment terms are those stated in the quotation we send you.
10. Use of the website
The content of this website, including text, photos and the Zaytoona name and logo, belongs to us or our suppliers and may not be copied for commercial use without our permission. Please do not misuse the website or interfere with its operation.
11. Our responsibility
We are responsible for supplying products that match their description and are fit for consumption until their best-before date when stored as directed. We are not responsible for losses that were not foreseeable, or for problems caused by incorrect storage or use after delivery. Nothing in these terms limits any liability that cannot be limited under UAE law.
12. Your personal data
We use your details only to process and deliver your order and to contact you about it. See our Privacy policy.
13. Your legal rights
These terms do not affect your rights under UAE consumer protection law (Federal Law No. 15 of 2020) or any other law that applies to you.
14. Changes to these terms
We may update these terms from time to time. The terms in force when you place your order apply to that order.
15. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If you have a complaint, please contact us first so we can try to resolve it. Disputes that cannot be resolved will be handled by the competent courts of Dubai.