Refund policy

No returns or exchanges: our olive oil is a food product. For food safety and hygiene reasons, we do not accept returns or exchanges once an order has been delivered.

When we refund: we will refund the affected items only in these cases:

1. Damaged or leaking item: the tin or bottle arrives damaged, leaking, or with a broken or missing seal.

2. Wrong item: you received a different product or size than the one you ordered.

3. Missing item: you received fewer items than you paid for (for example, you ordered two 5 L tins and received only one).

How to request a refund: within 48 hours of delivery, send us your order number with clear photos or a video of the issue on WhatsApp (+971 58 525 0449) or by email (gentraser.llc@gmail.com). Please keep the item and its packaging until we confirm.

Once approved, the refund is made to your original payment method within 7 working days. For a missing or wrong item, we can deliver the correct item instead if you prefer.

This policy does not affect your rights under UAE consumer protection law.